![]() So far I’ve been lucky and been able to catch it or it’s fallen on something soft.This article wasn’t supposed to go like this. Will probably void my warranty! The iPad keeps coming out of the case as though it’s not quite the right size - again, often causes it to fall somewhere. The magnet that isn’t strong enough to hold the iPad in has caused it to slip out so many times that there’s actually damage (massive scratching) to the edge of my iPad where it should sit snuggly. I fiddle around with them for days and it works/doesn’t work as it pleases. It is now one year later and this is truly a piece of garbage! It doesn’t charge by USB like the first one and it stops working every time I change the batteries. Very disappointed in the product compared to my first one. It's annoying that the keys I was used to have either moved or been removed, but the folio itself is not as sturdy and the magnet that holds the iPad in place during use is weaker, so the iPad keeps popping out. I ordered this slim folio because I thought it would be as good. I had a Type + case for my first iPad and it lasted 4 years. This is my second such experience with Ensure Support, who exist solely for the purpose of making sure Logitech customers are stuck with their faulty products to the end of their lives. I took it in, and as expected, they said they could do nothing about it.Spectacularly lousy service. The next day, I got a call saying, no, they would not offer me a refund or a replacement, but they would "see" if the key could be replaced. I needed to email in scans of the plate on the back with all the tech details before they accepted that it was indeed a Logitech product.After I sent in some more pictures and descriptions of what happened, I was told I would get a refund and I was to bring the product in with proof of ID, a cancelled cheque, blah blah. At first the incompetent on the phone kept saying that the product was not "in our database", though I provided all details she asked for (model number, etc). #Smart folio ipad air 4 free#When I tried to wiggle it free with a finger, the whole key came off.I contacted Ensure Support in Mumbai, Logitech's official service provider. A few weeks ago when I opened the keyboard case, I saw the left Shift button was askew and jammed in place. Battery life is claimed to be four years or thereabouts, but if it gives out before then, a Logitech service centre ought to be able to replace it for you.There is a pencil holder, which looks nice, but I haven't used it.UPDATE, :I've rated this one star now, but this is mostly for Logitech's piss poor service in Mumbai. #Smart folio ipad air 4 plus#On the plus side, that means the battery isn't being used up when it isn't needed. You can lift just the iPad, with the keyboard anchored to it, and they won't separate.Small gripe: if the keyboard has been paired but inactive for a while, you need to "wake it up" with some dummy keystrokes before typing what you actually want. If for some reason you need the on-screen iOS keyboard, you can bring it up with a key press on the Logitech keyboard.The magnet that holds the keyboard in place is nice and strong. Ctrl+tabbing and other non-iOS shortcuts work perfectly. Getting used to a smaller keyboard area takes some time, but that's to be expected. You can fold the unit so the keyboard is fully tucked away under the iPad, with the tablet resting lightly on the keyboard, but it's hard to hold that way for long because of how thick the resulting unit is.)Key travel is good - possibly better than the super-shallow key travel on the recent MacBook Pros. Using the iPad in "pure tablet mode" is possible but not exactly the best experience. (That's partly also because it's not exactly easy to pop the iPad out when you just want the tablet in your hand, for ease of positioning, while watching videos etc - which is perhaps the most marked downside of this product. In fact, that's pretty much how I leave it all the time. #Smart folio ipad air 4 Bluetooth#I love this as much as I hated my previous iPad keyboard, a dysfunctional Logitech model that flaked out within two months of purchase.The Bluetooth connection on this one is rock-solid, and the keyboard pairs without any fuss when the edge of the iPad is locked into the groove on the keyboard. Excellent iPad keyboard (until it became completely poor because of wretched service) ![]()
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